Businesses today are looking for ways of enhancing business communication, collaboration, and productivity.
A Unified Communication solution can help integrate the different enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing and data sharing.
A comprehensive Unified Communication Solution should support users moving from one mode of communication to another within the same session. For example, a user may start communicating via email but then decides to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.
Unified Communication is a set of products that afford a consistent unified user interface and user experience across multiple devices and media types.